Birch Care Pty Ltd
By using our website or services you agree to the following terms.
1. About Us
Birch Care Pty Ltd is a registered NDIS provider delivering disability support services across Australia.
Website: www.birchcare.com.au
Email: admin@birchcare.com.au
2. Use of Our Website
You agree to use this website for lawful purposes only.
- Misuse the website
- Attempt unauthorised access
- Upload harmful or malicious content
- Interfere with website security or functionality
We may suspend or restrict access if these conditions are breached.
3. Our Services
We provide disability support services including community access, daily living support, supported accommodation and allied health services.
All services are delivered in line with:
- NDIS Practice Standards
- NDIS Code of Conduct
- Australian laws and regulations
Service availability depends on funding, staff capacity and participant needs.
4. Enquiries and Referrals
By submitting any enquiry or form, you confirm that:
- The information provided is accurate
- You have authority to share participant details
- Submission does not guarantee acceptance of services
5. Fees and Payments
Fees are charged in accordance with the current NDIS Price Guide.
Invoices must be paid within the stated timeframes. Non-payment may result in suspension of services.
6. Cancellations
Late cancellations or non-attendance may be charged in line with NDIS rules.
7. Privacy and Confidentiality
We manage personal information in accordance with the Privacy Act 1988 and our Privacy Policy.
8. Intellectual Property
All website content is owned by Birch Care Pty Ltd. You must not copy, reproduce or use any content without written permission.
9. Website Disclaimer
Information on this website is provided for general purposes only. We do not guarantee accuracy, completeness or suitability.
Content does not constitute professional medical, legal or financial advice.
Third-party links are provided for convenience only. Birch Care Pty Ltd is not responsible for external content.
Birch Care Pty Ltd is not liable for any loss or damage arising from use of this website.
10. Changes to These Terms
These terms may be updated at any time and will apply once published on this website.
11. Governing Law
These terms are governed by the laws of Queensland and the Commonwealth of Australia.
NDIS Participant Rights Statement
At Birch Care Pty Ltd, we respect your rights and follow the NDIS Code of Conduct.
Your Rights
- Be treated with dignity and respect
- Feel safe and supported
- Receive fair and person-centred services
- Make your own choices
- Be involved in planning your supports
- Have your privacy protected
- Ask questions and receive clear information
- Use an advocate or support person
- Make a complaint without fear
- Receive inclusive and culturally safe services
Your Responsibilities
- Treat staff with respect
- Provide accurate information
- Inform us of any changes to your situation
- Provide notice if you cannot attend appointments
Feedback and Complaints
Email: admin@birchcare.com.au
Website: www.birchcare.com.au
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au